Privacy Policy

1. Introduction

Welcome to Sun Volt Solar Pty Ltd. We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, phone number, email address, and location.
  
• Service information: Details about your property, energy usage, and solar needs.
  
• Payment information: When making transactions or applying for finance.
  
• Technical data: IP address, browser type, and website usage analytics (through tools like Google Analytics).
  

You can choose not to provide certain information; however, this may limit our ability to provide services or respond to your inquiries.

3. How We Use Your Information

We collect and use your information to:

• Respond to your inquiries and provide solar quotes.
  
• Design and install solar systems suited to your property.
  
• Send you updates, offers, and relevant information (if you have opted in).
  
• Improve our website and customer experience.
  
• Comply with legal, regulatory, and warranty requirements.
  

4. Sharing of Information

We do not sell or rent your personal data.
We may share information only with:

• Our accredited solar installers and contractors (to complete your installation).
  
• Service providers who assist in payment processing, IT, or marketing.
  
• Government agencies or rebate authorities (if required for solar rebate applications).
  All third parties are required to protect your data and use it only for the purpose it was provided.
  

5. Storage and Security

Your information is stored securely on protected servers and cloud platforms with restricted access.
We take reasonable steps to prevent unauthorised access, misuse, loss, or disclosure of your data.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve our services.
Cookies do not personally identify you, and you can disable them in your browser settings.

7. Access and Correction

You have the right to request access to, or correction of, your personal information at any time.
To do so, please contact us using the details below.

8. Email and Marketing Communications

By providing your contact details, you consent to receiving updates, offers, and promotional materials from Sun Volt Solar.
You may unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: info@sunvoltsolar.au